Viewber is a Prop-Tech company that provides property professionals (such as estate agents, online agents, property managers, social housing providers and landlords) with the ability to outsource their property viewings, inspections and more.
As an Operations Performance Team Manager, your responsibilities include managing the 'unassigned' mailbox, the daily planner and team performance, ensuring work is completed in line with the team average and our Service Level Agreements (SLA).
The working pattern will be Monday - Friday, 8.30am - 5.30pm (with a 1-hour break) and the salary will be £31,500 per annum.
Whilst the position is home-based, you should live in England or Wales and be happy to commute to Hampshire or the surrounding area for any in-person events (approximately one day per quarter).
Required skills:
- 2+ years of experience working from home
- 2+ years of continuous service in Performance Management; managing a team and their KPI’s and SLA’s, in a remote working environment.
- Level 2 English (or equivalent) AND Level 2 Math's (or equivalent) AND Level 3 in any subject. Not sure of your qualification level? Please check out this link
- Excellent administrational, attention to detail and data entry skills
- Strong decision-making skills
- A calm and professional telephone manner
- Fluency in English – both verbal and written
- Tech Savvy - working remotely means that we rely on technology a lot, we are also a ‘PropTech’ company
Personal qualities:
- Someone who is happy and able to work from home productively
- Someone with a “can do” positive attitude
- Someone who can multi-task and prioritise their workload well in a fast-paced environment
- Someone who is happy to pick up the phone and build rapport quickly
Benefits of working for Viewber include:
- Work From Home!
- WorkFlexing Policy offering employees the opportunity to work from almost anywhere in the world for up to 6 weeks (please note this is reviewed annually and is subject to passing the qualifying criteria)
- Internal "ViewBear" rewards programme with the opportunity to earn additional annual leave and bonuses
- Nest Pension
- Monthly optional desk yoga sessions
- Access to live and on-demand well-being classes such as HIIT, Yoga, Tone Up sessions, and specialised programs for kids, skiers, and runners
- Discounted gym membership and nutrition advice
- Smarter spending – discounts and special offers on hundreds of well-known brands
- 24/7 access to a GP from anywhere in the world
- Access to private medical specialists
- An online health checker with advice on healthy eating and exercise plans
- Paid Medical Time Off
- Paid Volunteering Time Off
- Pet Bereavement Time Off
- Impartial and confidential debt and welfare benefits support
- Expert and practical domestic and family legal advice 24/7 365 days
- 20 days annual leave + up to 8 flexible 'Bank Holiday' days + additional annual leave for personal milestone events
- Company Sick Pay
- Birthday Gift
- Long Service Events and Awards
Things to consider:
You will need to have an Office Set-up at home which is free from distractions and noise, as well as high-speed broadband.
We try to have a full company virtual get-together once a month for a well-being or informal session. These have included:
- Pride Quiz Night
- Diwali Event
- Halloween Storytelling Event
- Wellbeing Webinars
- Sound Bath Meditation Event
- International Women’s Day Event
- Secret Gift Exchange Event
- Chinese New Year Event
- St Patricks Event
- Desk Yoga
Our commitment to you
Viewber is committed to achieving a working environment that provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, sex, pregnancy and maternity, marital or civil partnership status, gender reassignment, disability, religion or beliefs, age, or sexual orientation.
Viewber is a certified Most Loved Workplace®. We are proud to have ranked 48 in the UK’s Most Loved Workplaces (2023). This recognition reflects not only our commitment to fostering a positive work environment but also the unwavering dedication and passion of the entire Viewber HQ Team.
Viewber has been recognised as one of the Most Loved Workplaces® for Women, Diversity, LGBTQ+, Parents and Caregivers, Career Advancement, Volunteering, and our CEOs, earning multiple 5-star ratings (2024). These acknowledgments highlight our commitment to creating an inclusive and supportive environment where everyone feels respected, valued and empowered.
Viewber is a Mindful Employer signatory. By signing the ‘Charter for Employers Positive About Mental Health’ we have made a public statement of our desire to support the mental health of our team members. We also have three qualified Mental Health First Aiders.
Viewber is a Disability Confident Employer and we offer a Guaranteed Interview Scheme for candidates with disabilities. Disability Confident is creating a movement of change, encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people. If you would like to apply under our Guaranteed Interview Scheme please make sure to include this in your cover letter and reference the essential criteria listed in the job description.
Viewber is an Age-friendly Employer. We have signed the Age-Friendly Employer Pledge, recognising the importance and value of the older workforce.
Finally, Viewber is also a signatory of the Menopause Workplace Pledge and has committed to:
- Recognising that the menopause can be an issue in the workplace and women need support
- Talking openly, positively and respectfully about the menopause
- Supporting and informing employees affected by the menopause